TRADER ALEX´S LLC

1. Brand consulting
2. Brand Management
3. CRM management
4. Community manager
5. Digital advertising campaigns
6. Content editing

Our customer service team is available to assist you with any questions or concerns you may have. You can contact us by email at support@mkbalancecorp.com or through our contact form on our website. We will get back to you as soon as possible.

Program Description

MKBALANCE uses SMS messaging to communicate with customers who have requested information or scheduled a consultation. Messages may include appointment coordination, meeting reminders, responses to inquiries, and service-related communications.

Message Frequency

Message frequency varies. You may receive up to 1–3 messages per interaction or appointment depending on your communication with us..

Message and Data Rates

Message and data rates may apply to any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to the number from which you received the message. After you send the SMS message STOP, we will send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To rejoin, submit a new request through our website.

Message and Data Rates

Message and data rates may apply to any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.

Help Instructions

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at:
Website: https://mkb360.com/help-center/

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages

Privacy

If you have any questions regarding privacy, please read our Privacy Policy:
https://mkb360.com/privacy-policy/

Although we do not deal in physical goods, we are committed to providing high quality services and meeting our customers’ expectations. If, for any reason, it is felt that we have not fulfilled our contractual responsibilities, we invite you to contact our customer service team. Each case will be evaluated on an individual basis, and we will strive to resolve any non-conformity in a fair and efficient manner. If the dispute relates to delays in project delivery or non-conformance to specifications and directions provided, our refund policy may apply.

Our refund policy is designed to protect both the company and our valued customers. Refunds will be evaluated on a case-by-case basis and will be issued when it is determined that our company is responsible for the discrepancy. If delays in project delivery or deviations from client specifications and directions are found to be due to our management, we will be held accountable and provide a refund.

Maintaining customer satisfaction is paramount to us. We pride ourselves on providing high quality services and work tirelessly to meet your expectations. Should a problem arise, we pledge to do everything in our power to rectify the situation and ensure your satisfaction. Our goal is to maintain a transparent and trusting relationship with all of our customers, and our dispute and refund policy is a reflection of this commitment.

We understand that plans may change and that you may need to cancel the service you have contracted with us. In the interest of maintaining a fair and transparent relationship, we have established a clear cancellation policy. If you wish to cancel a service, we require you to inform us with prior notice within the specific cancellation periods for each contracted service. This time allows us to adjust our resources and planning accordingly, thus minimizing costs and disruptions.

It is important to note that, in the event of cancellation, any work that has already been performed up to the date of cancellation will be invoiced and must be paid in full. This includes any work in progress as well as services that have already been delivered. This is because our professionals dedicate their time and effort to each project, and it is only fair that they be compensated for work already completed. However, any services that have not been started at the time of cancellation will not be billed. We appreciate your understanding and cooperation regarding this policy, which helps us to maintain the quality and efficiency of our services.

Mindful of our responsibilities as a global organization, we respect all applicable international laws and regulations. We do not offer services in countries that are subject to international sanctions or where our work may violate local laws, including laws related to data privacy, e-commerce, intellectual property and other relevant commercial laws. Please consult with our team if you have any questions on this point. We will be happy to clarify any questions and ensure that our services can be provided legally and effectively in your location. Our commitment is to work within the legal framework, ensuring the integrity and legality of our services.

Our promotions are an excellent opportunity to take advantage of our services at reduced prices. However, it is important to note that each promotion is subject to specific terms and conditions that will be detailed in each offer. These terms may include the duration of the promotion, the specific services to which it applies, and any other relevant details. Generally, promotions cannot be combined with other offers or discounts. However, we always encourage you to contact our customer service team if you have any questions.

All transactions are processed in USD (US dollars). If you are paying from outside the United States, your bank may apply additional exchange rates and fees.

The security of your payment data is one of our top priorities. To ensure the protection of your payment card data, we use Stripe, a recognized payment processing platform. Stripe is renowned for its robust security and meets the highest industry standards in terms of data protection and privacy. All your payment card details are encrypted, which means that the information is transmitted securely and cannot be read or used by unauthorized third parties. This level of security is provided by the Secure Sockets Layer (SSL) protocol, which is the industry standard for the secure transmission of personal and financial information over the Internet.

In addition, for added security, we do not store your credit or debit card details on our servers. This means that your payment details will always be completely secure.

We greatly value the trust our customers place in us by sharing their personal information with us. We strive to respect and protect the privacy of our customers by collecting and using your personal information (first name, last name, email, phone number and address) for the sole purpose of providing you with our services and continually improving your experience with us.

The information we collect may include contact details, billing information and other information relevant to the provision of our services. We use this data to administer your account, process your transactions and troubleshoot problems.

We may also request some non-sensitive documentation if you are a business to ensure a secure community. It is worth emphasizing once again, except as described above, none of this information will be shared with anyone outside of our company. Text messaging originator opt-in data and consent are never shared with third parties.

SMS Privacy Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.